How is Fixsr.com different?

High quality, low price, free!

• Free - well ... it's not really free. But unlike any other 'satisfaction guarantee' out there, there is no commitment nor any obligation before you or your clients are 100% happy with the restuls first.
• Free - even with our prepaid plans, a simple click would bring your refund back to your credit card or PayPal account.
• High quality, low price - our 'Free' policy shuts all doors for scamming and bait-and-switch. We get paid only if a customer is happy with the quality and price.

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How it works?

Three simple steps:

• Upload your photo and submit your request on our website;
• When notified, come back to review the result (smaller and with a watermark);
• If you like it, pay and download the full-size, watermark-free photo; Or ask for some improvements; Or just walk away.

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Does Fixsr.com print and mail my picture?

No by default. Yes with special arrangement. We restore and touch photos digitally. However, for your convinience, we contract third party vendors for your printing needs. Special arrangement has be made and extra fees have to be paid first. Currently, we charge $12 or a 8x10 and $18 for a 11x14, from Shutterfly.com

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Does Fixsr.com accept payment other than US Dollars?

No. However, international credit card payments are acceptable through PayPal.

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How can I pay?

You could make payment via a valid credit card (Master, Visa, American Express or Discover) or a PayPal account.

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Is my credit card information safe with you?

Yes, all payments (including credit card payments) go through PayPal's trusted and secure channels. We do not store any credit card information.

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Can I use Fixsr.com's service if I am outside of North America?

Yes. While we are mainly serving customers in United States and Canada now, we welcome and appreciate your business even if you are from somewhere else. However, first you need to purchase one of our flexible prepaid packages and can not enjoy the 'free to try no oblgiation' policy. After we have established a mutual trust, you will be granted full access to our services.

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Can you make a color restoration from black and white?

Yes, we can. Please click here to see an example from our demo (the third picture on the list).

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Do you retouch low quality photos? E.g. smaller than 800x600, out of focus, over exposed.

Yes, we do. If you are an established customer with us, it would be business as usual. Otherwise you would need to confirm with us that you are serious about the request and a prepaid plan might be needed.

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Why am I asked to buy a Store Credit first? Is it refundable?

If you have no paying record with us, we may ask you to buy a $5 or $15 Store Credit before we can work on your request. This is to make sure you are serious and would likely pay if you are really happy when you see the results. This credit is 100% refundable, and we will not hassle you about it.

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How do I buy Store Credit?

Please go to "My Account" (top menu on the right) -> "Buy Store Credit".

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How do I use Store Credit? How do I request a refund?

Store Credit could be applied to your order total. To request a refund, just send us an email, selfservice refund will be implemented soon on our website.

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Does Fixsr.com offer discount on prepaid orders?

If you are one of our established customers, you could buy Store Credits, currently at 10% discount.

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When can I download my paid pictures?

Immediately after your credit card / PayPal payment is authorized.

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How do I receive my photo after payment?

You could download your full-size, watermark-free photo by clicking the link as highlighted below.

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Do you accept or send photos through emails?

No.

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Do you offer discount?

Yes. Currently we offer discount to high volume orders and some established customers.

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How long would you keep my pictures online?

Currently 3 months. And for paid pictures, you could always request us to reactive for free.

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Why the price is going up on my photos?

If you pictures are not paid during the first two weeks after they are ready and you are notified, our system is moving them to archive storages. To reactive them for you, there will be additional cost.

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I do not have a scanner, what can I do?

Two options:

• Go to a FedEx Kinko's, local photo store or office store and have it scanned for a small fee, then upload to us.
• Go to a local photo store ask for the service you want, if they are charging you an arm and a leg, let them know there is fixsr.com providing high quality services without murdering people.

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Can I send the physical copy of the picture needed to be retouched or restored to you?

Yes. We don't charge for scanning, but you need to pay $10 extra for sending the package back to you through USPS ensured priority mail.

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I have a photo stuck to the glass caused by water damage, can you fix it without removing it from the glass?

Yes. Mail it in. Or you could scan it and we will fix the reflection from the glass.

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I have a picture larger than the scanner bed, what can I do?

You could scan it into multiple photos, usually 2 or 4, submit all them to us, we will merge them properly before retouching/restoring.

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How do I scan for the best results?

Consumer scanners can never match up to commercial ones, but 95% of scanning jobs can be done perfeclty with an everyday scanner. Make sure the setup is at least 300 PPI, best at 600 PPI. Contact us for more directions.

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Are my pictures safe with you?

Yes. Please refer to our privacy policy. Your pictures will never be used by anybody else for any purpose, unless you explicitly authorize us to use them for our promotional purpose.

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Why do I need to confirm my email address?

It is the only way we can notify you about the status of your photo editing requests. We do not share your email address with anybody else.

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What does status "In Progress" mean? Do I need to do anything?

It means we have started working on your photo. No, you do not need to do anything else unless you have extra instruction to give. In case that we need clarification, our customer service will contact you. Once your photo is ready, the status changes to "Ready for your review" and an email will be sent to your registered email address.

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What does status "Contact Fixsr" mean?

We are not sure what to do, please contact Customer Support.

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What does status "Ready for your review" mean? Do I need to do anything?

We have finished your request and your action is required. You need to review the results and do one of the following:

• Accept and pay, and download the full-size watermark-free photo.
• Reject and let us know what you want us to improve.
• Notify us that you do not need the photos anymore.

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What is the difference between status "Accepted" and "Paid"?

"Accepted" means you have chosen the photos you like but have not paid yet. Only in "Paid" status you will be able to download the full-size, watermark-free photos.

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What is the turn around time? In another word, how long I have to wait to see the results?

Usually 1 to 3 days. If you are one of our commecial customers, your SLA (Service Level Agreement) with us would guarantee a turnaround time for each request you submit.

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I am an owner of a photo store or photo studio, how would I benefit from your services?

If you currently use in-house, local, or other online photo editing, retouching, restoration service, try us to see:

• How much we could lower your cost;
• How much we could improve the quality and turnaround time for your customers;
• How much we could increase your profit margin and revenue.

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I am a photographer, how would I benefit from your services?

You belong behind a camera, not a computer. Let our photo editors handle the Post Production for you, so you could spend more time on where your passion belongs and focus on growing your business.

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I am a photo editor, how would I benefit from your services?

If you are really good and too busy to handle all the requests coming in your way, we could contract you to manage one or two of our teams and share the proceeds.

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I am a photography lover, how would I benefit from your services?

Visit us from time to time for refreshing ideas; Look into our blogs for PhotoShop tips; Try our service to turn some of your work into art.

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Do you crop my photo?

Usually not. Unless you specify you intend to use it to print a particular size, e.g. 8x10. Cropping is free, but if you don't want to lose any of picture but still want to print a specific size, some simple reconstruction will be charged at $5 each.

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Do you handle extreme reconstruction?

Yes. Generally, we categorize most of the 'severe' or 'extreme' cases from other websites into 'medium' to 'severe'. Our 'extreme' definition is that when there is really not much digital data to work with. E.g. old photo washed out, low resolution scan from newspaper 100 years ago.

Currently this kind of cases is handled through our partners. Two options:

• Artist hand-draw (less in skin details, more artistic) - $90 prepaid, about 3 days, no rework, no refund;
• Computerized feature match, something like you would see in police movies or TV. (more skin detail, a little bit plastic look) - $60 prepaid, about 5 days, rework based on your feedback until you are satisfied, $30 is refundable if no satisfactory result can be reached.

Please see an example below for what you could expect from option 2:

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